Refund policy

Handmade Product Notice:
As all our products are 100% handmade using original buffalo leather, minor natural variations in color, texture, or finishing are normal and not eligible for return/exchange, as each pair is unique.

Eligibility for Return/Exchange:
We accept returns/exchanges only in the following cases:

• Wrong item delivered
• Manufacturing defect (stitching issue, sole damage, etc.)
• Damaged product received

Conditions:

• Request must be raised within 3 days of receiving the order
• Product must be unused, unworn, and in original packaging
• A clear video/photo of the issue must be shared as proof

Non-Returnable Cases:

• Size issues after a good use
• Change of mind after purchase
• Minor natural leather variations (shade/texture)

Refund Process:
Once the returned item is received and inspected, we will process a replacement or refund (as applicable) within 5–7 business days.

How to Request:
Contact our support team via WhatsApp/phone with your order number and issue details to initiate a return/exchange request.