Handmade Peshawar chappal (SZ-003)

Return, Refund & Exchange Policy

At Al Aqsa mart, we want you to shop with confidence. If you're not completely satisfied with your purchase, we offer hassle-free returns, refunds, and exchanges.

Returns & Refunds
Items can be returned within 14 days of purchase in original condition with all tags attached. Once we receive your return, refunds are processed within 7-10 business days to your original payment method.

Exchanges
Need a different size or color? We're happy to exchange your item at no extra cost. Simply contact us with your order number and we'll arrange the swap.

How to Initiate
Contact our customer service team with your order details. We'll provide you with return shipping instructions and a prepaid label where applicable.

Conditions
Items must be unused and in resalable condition. Final sale items cannot be returned. Shipping costs for returns initiated due to customer preference are non-refundable unless the item arrived damaged.

Questions?
Reach out to our support team — we're here to help make the process smooth and straightforward.